Arts Alliance Media (AAM), the global leader in digital cinema software and services, has confirmed their international customer base will now receive 24/7 technical support to maintain effective, fault-free operations and complete peace of mind.
Now serving exhibitors from three continents after opening AAM US Incorporated last month, customers from around the globe can access round the clock support, receiving first-class customer service and knowledge from years of industry experience, to help resolve unexpected issues quickly and effectively.
“As we continue to grow the business, expand our footprint, and add new solutions to our portfolio, it’s essential that we offer all customers access to instant support”, said Alan Bowen, CFO and GM at Arts Alliance Media. “Significant investment into human resource and thorough training will ensure all customers can expect the same high level of service that’s embedded within our reputation.”
While aiming to build the confidence of cinema operators worldwide, the introduction of uninterrupted support access will help to create a knowledge base that’s tailored per territory, refining AAM’s global customer experience.
With a multitude of solutions in their portfolio, including the recently launched Screenlighter, a theatre management system designed exclusively for small and independent cinemas, AAM will ensure each offering retains the required support infrastructure for sustained business growth.
Dale Miller, CCO at Arts Alliance Media, added “supporting all customers is our primary objective. By enabling comprehensive technical assistance at any hour around the world, we reinforce confidence in our solutions to help exhibitors provide an outstanding cinematic experience.”
About Arts Alliance Media
Arts Alliance Media (AAM) is the global leader in digital cinema software and services, offering a wide range of solutions which help exhibitors to reduce costs, increase efficiency, and improve the cinematic experience for their customers.
AAM’s extensive portfolio, including Producer, Screenwriter, Lifeguard, MX4D, and HeyLED, touches over 42,000 screens worldwide, while their network operations centre (NOC) supports several thousand screens. AAM is part of the Luxin-Rio Group, the world’s foremost cinema technologies provider.