China’s SMI Cinemas Launches Amazon-Style Delivery Service

By and Patrick von Sychowski | January 11, 2017 12:13 am PDT

With box office growth hitting a roadblock in China, cinema operators are coming up with integrated solutions to leverage new revenue streams. SMI Cinemas, also known as Stellar International Cineplex, has just launched an Amazon Prime-style delivery service, with a fleet of 2,000 logistics and distribution vehicles delivering goods to homes within a 2km radius of each of its cinemas, within three hours of ordering.

SMI Cinemas has 1,400 cinema screens across cinemas in Mainland China, with plans to have 300 multiplexes that register 100 million annual admissions from 60 million households. The cinema chain is owned by Hong Kong-listed SMI holding Group limited, which saw a HK$ 50 million (USD $19 million) investment from Chinese search major Baidu in June 2015, giving it a 1.7% take. The two also have a joint SMI-Baidu loyalty card. Last year SMI paid CNY ¥1.5 billion (USD $216 million) to buy the parent company of Beijing Huaxia CMTS Urban Ticketing System Technology Company Limited (Huaxia CMTS), a mobile ticketing platform.

Deliveries will not be restricted to cinema-related products, reflecting instead China’s larger e-commerce push of O-2-O (online-to-off-line) goods and services, for which SMI is using its ‘Xingmeihui’ platform. In 2014 SMI partnered Chinese online retail giant, which will provide much of the goods. The following year SMI Group set up a whole service chain strategy in 2015 with the formation of the ‘small orange hat’ system (SMI/Stellar cinemas have an orange colour scheme), that was piggyback riding of its cinema infrastructure. Customer can order via phone, SMS, WeChat, online, app and other channels.

SMI Cinemas in all four corners of China. (image: SMI website)

SMI Cinemas in all four corners of China. (image: SMI website)

Four national distribution centres are planned:

  • South China warehousing center in Shenzhen,
  • East China warehousing center in Shanghai,
  • North China warehousing center in Beijing,
  • Huaxi storage center in Chengdu.

SMI has always been open about its plans to use its cinemas as the backbone for its Xingmeihui O-2-O retail strategy:

Currently, Xingmeihui has its coverage in the first and second tier cities as well as economically developed regions and begins to establish footholds in the third and fourth tier cities. The Group plans to increase the platform to 500 in next three years, which includes the planning of having more spaces to set up new “Xingmeihui” counters in existing theaters zones, active expansion in the third and fourth tier cities and opening of community shops outside theaters.

Two kilometres is roughly the catchment area of a multiplex, so it makes sense for SMI to tie local customers in Tier I and II cities into its e-commerce ecosystem that can encompass everything from cinema tickets, concessions, goods, services (food delivery and transport) as well as loyalty scheme rewards. Yet another example of Chinese cinemas thinking and operating in a whole different league than cinema operators in the west.

Patrick von Sychowski
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Patrick von Sychowski

Patrick was a Senior Analyst at Screen Digest, went on to launch the digital cinema operations of Unique and Deluxe Europe, then digitised Bollywood at Adlabs/RMW, and now writes, consults and appears on panels about cinema all over the world.
Patrick von Sychowski
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