In a world where cinema technology faces constant challenges, one company steps up to revolutionize the industry. Cielo, the global leader in cinema device monitoring and data analytics, proudly announces a new alliance with Cinema Hero Solutions (Cinema Hero), the brave Managed Service Provider (MSP) whose mission is to serve and protect movie theatres across the globe.

Every hero needs the right sidekick, and just as every great hero needs the perfect ally, Cinema Hero has chosen Cielo to be their tech-savvy sidekick.

With Cielo’s help, Cinema Hero can now arm its clients with the latest solutions, ensuring smooth operations and safeguarding cinemas from their archenemy: costly downtime.

Personalized solutions, your hero’s gear. Cielo isn’t a one-size-fits-all solution. They understand that every client faces unique “enemies” and challenges—just like every hero has their own special powers. For Cinema Hero, a tailor-made combination of Cielo’s best tools was crafted to equip their clients with everything they need to thrive. With Cinema Essentials for core operations, Automation for streamlining processes, and Director to manage help desk support, Cinema Hero is fully armed to meet the challenges ahead.

Cinema Hero is already suiting up for its next mission: supporting a major U.S. exhibitor with over 150 screens, all powered by Cielo’s advanced solutions. One standout feature? CineStop, part of Cielo’s Automation solution—a true hero’s tool that automatically turns off lamps in empty theatres, saving energy and money like a silent vigilante in the night.

“I have spent 20+ years operating movie theatres, and when I heard about CineStop, I thought, ‘If only I had this back then,’” said Melody Smith, Chief Operating Officer of Cinema Hero. “Training managers to turn off lamps was a constant battle, but CineStop does it automatically, independent of the TMS. It is a true game-changer and the superpower against rising operational costs. Innovation has always been our main hero. We aim to enhance the way we serve our clients, and Cielo is exactly the partner we need to power up operations and future-proof the theatres we protect.”

Cinema Hero is not just about saving money and energy—they’re about safeguarding the future of cinema. With Cielo as their partner, they’re poised to save the day, time and time again. This hands-on, collaborative approach was key to Cinema Hero’s decision to team up with Cielo.

“When we first sat down with the team at Cinema Hero, it was clear that we shared a passion for innovation. Their forward-thinking approach to solving challenges in the cinema industry aligns perfectly with Cielo’s mission. We’re excited to work together to push the boundaries of what’s possible for movie theatre operations and to see how our collaboration will benefit the entire industry,” said Rafael Garzon, VP of Customer Growth at Cielo. “At Cielo, we believe in building relationships that last. Cinema Hero’s commitment to innovation and protecting exhibitors’ margins mirrors our own,” he added.

About Cielo
Cielo is an enterprise software company that unlocks business efficiency through machine connectivity. Founded in 2015, Cielo is the fastest-growing software leader, enabling customers to compete in the new era of cinema with next-generation technology. Cielo’s software solutions are agnostic and support the multi-vendor environments that exhibitors use today. They are installed in over 16,000 screens in more than 50 countries, processing over 56 billion transactions a year.