The Powerful CIELO Platform Will Increase Technician Productivity, Enabling Supercines to do More With Less and Improve Spare Part Management Substantially
CIELO Enterprise Solutions’ software has recently been integrated into Supercines’ operations. CIELO’s powerful platform will increase technician productivity, enabling Supercines, Ecuador’s largest cinema chain, to do a lot more with less and improve spare part management and expenses substantially.
“By having complete live access and reporting for all theaters via CIELO, our integration partner will be able to respond immediately to any problem we might come across,” said Marcel David Moran Pacheco, General Manager at Supercines. “CIELO will provide us with the best control and prevention service for our cinemas, achieving short-term savings and allowing us to improve operational efficiency nationwide.”
As Ecuador’s largest cinema chain, Supercines has VIP sections, GT-MAX auditoriums with giant 24 x 14m screens, high definition, quad-amplified Digital Surround Ex sound and 3D digital rooms.
“We are thrilled to welcome Supercines to the CIELO community. A community of the most innovative and fast-growing Exhibitors in the market” said Rafael Garzon, VP Customer Growth at CIELO. “We are looking forward to helping Supercines optimize its operations and increase customer loyalty so they can focus their talent and investments on building their business after the pandemic and delivering outstanding customer experiences.”
With CIELO, Supercines will be able to automate all aspects of their operation by implementing features, such as CIELO Rescue, that automatically saves shows without human intervention. Supercines will streamline processes for part replacement (RMA’s), equipment updates from manufacturers, lamp life cycle management, smart system alerting to manage the theatres’ equipment proactively, and others to adhere to industry best practices.
“Supercines is a trusted company that provides a cinema experience second-to-none throughout Ecuador,” added Pacheco. “We are proud of the addition of the CIELO platform as our customers only deserve the best possible theatre to enjoy with their friends and families, and so we only employ the best practices possible.”
Supercines is the largest and most modern cinema chain in Ecuador, with the best environments to enjoy the latest releases, independent cinema, and art cinema available. Supercines’ mission is to offer the best selection of films with state-of-the-art technology in image and sound, in addition to providing all the comfort, fun and personalized service possible for all its customers.
CIELO is the Global Leader in cinema device monitoring, data analytics and customer experience. CIELO’s leadership is rooted in its proven ROI; every $1 invested in the platform results in $10 saving and its global presence in over 50 countries.
CIELO has a total of 40,000 connected devices, 16,000 theater screens, and over 250M of requests and alerts managed daily.
Solutions Include CIELO Cinema, CIELO Command, CIELO QR, CIELO Ad Delivery and CIELO Ad Reporting.