Veritek will provide a pan-European, multilingual technical helpdesk and on-site support with best-in-class NOC services and locally-based Veritek engineers across Europe
GDC Technology Limited (‘GDC’), a leading global provider of digital cinema solutions, announced today that it signed a partnership agreement with Veritek Global Ltd (‘Veritek’), one of Europe’s leading technical support and service providers. GDC’s customers will benefit from Veritek’s pan-European business which already supports a number of global cinema technology companies. GDC customers in Europe can expect to be connected to Veritek’s highly skilled and GDC-qualified engineers to ensure equipment is operating without disruption or downtime. As part of the agreement, Veritek’s field engineering teams will be utilized not only for major deployments, but also for any on-site servicing needs across the UK, France, Germany, Belgium, Switzerland, The Netherlands, Spain, Portugal, Italy and beyond. This service enhancement across Europe compliments GDC’s industry leading products with an equally robust support solution.
Additional services provided by Veritek include:
- storage and management of spare parts in their facility in Europe for on-site repairs and replacements,
- on-site preventive maintenance as required, and
- installation of new and replacement of equipment.
“We are pleased to provide our European customers a complete service and support solution throughout the territory,” said Dr. Man-Nang Chong, founder, chairman and CEO of GDC Technology Limited. “Veritek was selected due to the quality of their NOC and on-site support services to other industry companies, along with their track record of non-competing services which achieves nearly 100 percent SLA adherence. We have trained Veritek engineers to the same high standards as GDC’s engineering teams to ensure our industry leading hardware and software solutions coupled with our own direct service delivery fulfilled by Veritek’s professional service and support will offer exhibitors throughout Europe a complete solution, simplifying operations and enhancing the customer experience.”
“It is very exciting to sign this agreement with GDC that will expand our footprint in this strategic market segment and allow us to provide our consistent focus on delivering strong technical support to their expanding European customer base,” said James Salamon, head of business development for Veritek. “We are delighted to be partnering with GDC; one of the cinema industry’s leading providers with solutions deployed in one out of every three cinemas around the world. Working with GDC’s engineers, we will develop a robust support network across Europe that will deliver best-in-class support and service.”
About GDC Technology Limited (www.gdc-tech.com)
GDC Technology Limited (‘GDC’) is a leading digital cinema solutions provider. GDC develops, manufactures and sells media servers, content storage systems, theatre management systems and network operations center software for the global cinema industry. GDC is a licensee of the DTS:X® object-based immersive sound technology from DTS, Inc. for the development of its media servers. In addition, GDC also provides a suite of digital cinema products and services, including integrated projection systems, 3D products, projector lamps and silver screens. GDC Digital Cinema Network Limited, a GDC subsidiary, manages VPFs for over 6,300 theatre screens and with more than 650 studios or motion picture distributors worldwide.
About Veritek (www.veritekglobal.com)
Veritek Global Ltd (‘Veritek’) provides global manufacturers with strategic, service and support solutions to help enhance service delivery, minimize cost and delight end customers. By consulting with customers; Veritek draws on nearly 35 years’ experience to design tailor made solutions for each customer. Veritek’s complete range of services deliver tangible improvements in Customer Services, Helpdesk and NOC (Network Operations Centre), Field Engineering (Installations, Maintenance and Repair), Workshop Repairs, Parts Management, Warehousing and Logistics. Veritek delivers these services through their own infrastructure of offices, warehousing and employed engineers throughout Europe. As a ‘service only’ business; Veritek doesn’t sell hardware and never competes with their customers. Veritek delivers these services to an ever-expanding portfolio of global OEM’s in a broadening array of industries including: Photo Print, Graphics, Healthcare, Ophthalmology, Pharmaceutical, Digital Cinema as well as Security (detection and screening). Veritek is the OEM’s service department.